When buying from Best mobile phone new electronics products online you can shop with confidence that we have sourced the top brands of the latest electronics at the best prices available in market.
All the products have been thoroughly tested by the particular brand manufacture before Best mobile phone buys from them. But still if sometimes our customers go through some device problem Best mobile phone offer free support during the warranty period on electronics purchased with us.
All devices purchased from Best mobile phone Website come with a 12 month standard warranty unless otherwise stated. The warranty will initiate from the date you receive the device.
Assuming that if the electronics purchase with Best mobile phone breaks down during the warranty period, please contact us on help@bestmobilephone.co.nz. Mostly in these cases the issue can be resolved instantly and smoothly by our experienced technical staff. If online troubleshooting does not fix the problem you may need to return the product to us for repair.
When sending us the product for repair kindly send the device with original packaging and please pack the device carefully to protect it from getting damage when in transit. After inspecting the device if our technical staff finds out the device is not faulty the shipping price will be charged to customers.
What not covered under Best mobile phone warranty.
1.Best mobile phone warranty does not cover any physical damage, water damage etc.
2.Any third party software ,content , links or any device with malicious virus which are not originally
applied by manufacture.
- The product has been repaired or opened by a third party other than Best mobile phone.
- The device original batteries have been replaced with third batteries or tampered batteries.
- The device parts are replaced by third party parts.
- The device exposed to any kind of moisture ,chemicals or short circuit.
- Loss or damage of data stored in your device.
Note: some reasonsmay not be stated. Best mobile phone have right to take decision to decide the certain case falls under our warranty or not.
Any replaced item does not have renewal in warranty period. If we are unable to procure the same product, Best mobile phone will provide you with an equivalent product that matches the specifications and capabilities of the unrepairable device.